First Federal Credit Union

Welcome Urbana Members!

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Welcome Urbana customers of

Northeast Security Bank!

First Federal Credit Union Completes Historic Acquisition of Bank Branch in Urbana, IA.

Hiawatha, IA – First Federal Credit Union announced today the completion of its acquisition of the Urbana, IA branch office of Northeast Security Bank (NSB). In connection with the branch acquisition, First Federal assumed approximately $19.0 million in deposits.

C. Thomas Chalstrom, CEO of First Federal Credit Union stated, “This acquisition is only the second-ever transaction in the state of Iowa where a credit union has purchased a bank branch. We appreciate the efforts of NSB to find a partner that is committed to Urbana and all Benton County communities, and we look forward to the opportunities this transaction will provide all members of First Federal Credit Union. We are delighted to welcome these new members and employees to First Federal”.

Mike Pickering, Chairman of First Federal added, “We look forward to being part of the Urbana and Benton County community. This is an ideal location for our members and is part of First Federal’s continued commitment and approach to building relationships while providing outstanding service and convenience to our members where, when, and how they use our products and services.”

According to Chalstrom, all employees at the Urbana office were retained and the credit union has already integrated its products and services which will minimize any changes Urbana customers experience. Deposits that were previously insured by the FDIC are now federally insured by the National Credit Union Association (NCUA).


5 Things to Do:

  1. Enroll In Online Banking
  2. Download the Mobile App
  3. Activate Debit Card
  4. Save History on NSB Account
  5. Destroy NSB Debit Card & Checks


Information Center



FAQ: Welcome to First Federal Credit Union!

General Questions

  • Who is First Federal Credit Union?
  • What are the benefits of becoming a First Federal member?
  • When will the transaction be completed?
  • When can I start using First Federal branches?
  • Where is the neighboring First Federal branches located?
  • Will I receive a new ATM and/or debit card?
  • When can I activate my new debit card?
  • What happens if my card is expiring in March 2022?
  • Does First Federal offer online banking?
  • Does First Federal offer mobile banking?
  • Will I have access to my NSB account history online?
  • Does First Federal have telephone banking?
  • What will happen to my safe deposit box?
  • What is First Federal’s routing and transit number?
  • Does First Federal offer a service that allows me to make external transfers and send money to friends and family?
  • How will future details about this merger or my accounts be communicated to me?
  • How much notice will I be given about changes that affect me?
  • As an NSB customer, is there anything I need to do currently?

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