Video CU is secure, easy and convenient - and it's personal!
Take your banking experience to the next level—without going anywhere. With VideoCU, you can become a member, apply for a loan, add a joint owner, order a debit card, reset a pin or just about anything else you would do in a branch. Every call is answered by one of our local Contact Center Representatives who will offer support and guidance through the entire process. VideoCU is safe & secure so you can rest assured your conversation is private.
Chat With Us
ChatCu is back! Members can now use ChatCU a live chat option on our website.
This service lets you connect to a Contact Center Representative as you access our website. You can chat in real time about your account, our products and services, or any other First Federal related issue you have questions about while online. If you have a specific question that needs a personal touch but don't want to pick up the phone, ChatCU is just the thing! ChatCU is available Mondays through Fridays from 8:30 a.m. to 5:30 p.m. and on Saturdays from 9 a.m. - noon.
Text Us for Information
One of our popular services is TextCU. Using your mobile phone, members can obtain information by using our new text communication platform we call TextCU. Simply send a text message to our First Federal phone number, 319-743-7806 and we will provide a prompt, informative response to you! No worries, we are not going to text any personal information or account numbers. Text CU is safe, secure and convenient! Plus, if you know the specific office phone number of one of our employees, you can use TextCU and send a text message directly to their office!
Start trying TextCU today! (message data and rates may apply).