uChoose Rewards FAQ

Home uChoose Rewards FAQ

Frequently Asked Questions

Getting Started      Earning Points 

Redeem and Manage Points

Linkin Cards & Sharing Points   Program Rules    

 

Getting Started 

Q. What is uChoose Rewards?

uChoose Rewards is a rewards program where you earn points for shopping or using your First Federal Visa CA$H Rewards credit card, then redeem your points for cash.

Q. How much does it cost to participate?

There is no cost. Membership in uChoose Rewards is absolutely free for First Federal Credit Union cardholders, so start shopping and earning today.

Q. How do I register for uChoose Rewards?

To redeem points, you must first register your Visa CA$H Rewards credit card at uchooserewards.com and follow the easy steps. Once you register one card you can link other cards to your uChoose Rewards account and pool your points.

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Earning Points

Q. Where can I earn points?

You earn points most everywhere your card is accepted. Eligible purchase transactions do not include, and rewards are not earned for, the following transactions:  cash advances, convenience checks, balance transfers, or fees of any kind, including finance charges, late fees, returned check fees, ATM cash advance fees, and annual fees, if any.  First Federal Credit Union cash equivalent transactions, such as the purchase, loading or reloading of First Federal gift cards are also not eligible purchase transactions and do not earn rewards.

Q. How do I earn points?

Simply use your Visa CA$H Rewards credit card anywhere and earn points on purchases. Eligible purchase transactions do not include, and rewards are not earned for, the following transactions:  cash advances, convenience checks, balance transfers, or fees of any kind, including finance charges, late fees, returned check fees, ATM cash advance fees, and annual fees, if any.  First Federal Credit Union cash equivalent transactions, such as the purchase, loading or reloading of First Federal gift cards are also not eligible purchase transactions and do not earn rewards.

First Federal Visa CA$H Credit Card points

2 points = $1 spent 

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Redeem and Manage Points

Q. Where can I view my point activity?

You can access the history of your point activity on the uChoose Rewards site under the Point Details page.

Q. When can I redeem my points?

It can take up to 30 days for your points to be credited to your account. You must accumulate 2500 points before you can redeem your points. After that, you can redeem for cash at any time. Simply look for your “Total Points Available for Redemption” on the Point Details page on the uChoose Rewards site to see how many points you have available for redemption.

Q. What can I redeem my points for?

Points are redeemable for cash!

Q. How do I receive cash back?

Cash back can be in the form of a statement credit on your Visa credit card statement.

Q. Is there a minimum cash back amount I can redeem?

There is a $25 minimum amount for redeeming cash back in the form of a credit on your Visa credit card statement.

Q. If I return an item purchased with my credit card, will my points get deducted as well?

If you return or cancel an item, points are also reversed from that sale.  Rewards are earned on eligible net purchases.  “Net purchases” means the sum of your eligible purchase transactions minus returns and refunds.  Eligible purchase transactions do not include, and rewards are not earned for, the following transactions:  cash advances, convenience checks, balance transfers, or fees of any kind, including finance charges, late fees, returned check fees, ATM cash advance fees, and annual fees, if any.  First Federal Credit Union cash equivalent transactions, such as the purchase, loading or reloading of First Federal gift cards are also not eligible purchase transactions and do not earn rewards.

Q. If you return a purchase after your points are vested and you use them all for cash back-do your points go into a negative status? 

No. If you return a purchase, the points are deducted from your account. If this situation causes your points balance to become negative, future card use pays off the negative points balance.

Q. What if I shopped at a participating retailer, but my points aren’t showing up?

It can take up to 30 days for transactions to appear on the Point Details page on the uChoose Rewards site. If points from a qualified transaction do not appear after 30 days, contact a uChoose Rewards Specialist at [email protected] You can also contact First Federal Credit Union at 1-800-362-3198 or email to [email protected]

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Linking Cards, Sharing Points and More

Q. How do I add another card to my uChoose Rewards account?

To link another card to your account, login to the uChoose Rewards site, go to the Preferences page then scroll down to the bottom section called “Link Another Account to Your Program” then click on the “Learn How” link. 

You will then be prompted to enter the card number of the other account you would like to link. Please note that once accounts are linked, that action cannot be undone. Be certain you want to link your accounts.

Q. Can I share points with family members?

Yes, all cards within the same account automatically earn points together. In addition, if you or a family member have multiple accounts with First Federal Credit Union, you can link them together to earn points faster. 

Q. What will happen to my points if my card is lost or stolen?

If your card is lost or stolen and a replacement is issued, points will automatically be transferred to the new card. Once you receive your new card, you will need to re-register on the website with your new card.

Q. I got a new card with a new expiration date and/or security code on the back, do I need to re-register for uChoose Rewards?

No, you will only re-register your new card if you get a new card number. 

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Program Rules and More

Q. Will my points expire?

Points will expire 3 years from the end of the month in which they were posted.

Q. Is there a maximum amount of points I can earn?

A maximum of 100,000 points per year can be earned.

Q. Does your password for uChooserewards.com expire if not logged into for a period of time?

No. Additionally, cardholder can click Forgot Password link if forgotten.

Q. Does your password for uChooserewards.com have to be changed after a specific period of time?

No. 

Q. Are business accounts eligible for the uChoose Rewards program?

No. Only personal accounts that have a First Federal Visa CA$H Rewards credit card are eligible.

Q. Can I access the uChoose Rewards site on my tablet or mobile device?

Yes! You can use your mobile device or tablet browser for accessing your account.

Q. What if I have another question?

If you have other questions not answered here, contact a uChoose Rewards Specialist at [email protected] You can also contact First Federal Credit Union at 1-800-362-3198.

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