Coronavirus

Home Health Alert to Our Members

The health and well-being of our members is the highest priority during these difficult times.  There are many ways we can offer help or assistance to our members. 

Lobby Services Have Been Suspended

 In light of recent government recommendations to help in the prevention of the spread of the coronavirus, lobby services have been suspended.  Drive-Up services, Express Teller Machines (ETM), and Phone Support will be open during the following hours:

Cedar Rapids Area Locations (Drive Up and ETM) 

  • 7:30 am - 5:30 pm        Monday - Friday
  • 9:00 am - Noon            Saturday

Spencer Location: 

  • 7:30 am - 5:30 pm        Monday - Friday (Phone Services)
  • 10:00 am - 4:00 pm      Monday - Friday (ETM & Lobby)
  • 9:00 am - Noon            Saturday (All Services Available)

 

Accessing Your Money

  • Our call center can assist you in transferring money between First Federal accounts
  • Online banking supports balance inquiries, balance transfers, and online bill payment capabilities
  • Over 30,000 FREE ATMs are available nationwide, plus any ATM surcharge when you use your First Federal debit card will be reimbursed
  • Mobile deposit allows for making deposits from the convenience of your phone
  • Express Pay allows you to transfer money from/to your First Federal account from/to another financial institution
  • Card Valet and Text Alerts gives you up-to-date transaction information throughout the day
  • TextCU and ChatCU are ways you can communicate with us from your home or mobile device

 

Borrower Assistance

If you are concerned about making your next loan payment due to the impact of COVID-19,  complete this simple questionnaire and we will respond to you within 24 hours.  We want to put your mind at ease! 

  • How to reach you?

Additional Assistance

As we continue to evaluate how best to provide services to you during these extraordinary times. we feel there are additional ways we can help our members.

  1. Daily ATM limit increase. All members with a First Federal debit card will have their daily ATM access limit raised to $1,000 (from the current $500). This is for ATM (PIN-based) transactions only; signature-based transactions will retain the $500 daily limit.
  2. Refund of ATM surcharges. To encourage the use of ATMs, all members using a First Federal debit/ATM card that incur a surcharge will be able to have the surcharge refunded. Please bring your ATM receipts and we will refund any surcharges to your account.
  3. All online transfers from savings to checking will be free. The $5 service charge for overdraft protection from savings to checking will be waived.

Each of the above changes will be effective through April 30, 2020 and subject to review as circumstances warrant. 

 

Contact Us

If you need to reach out to an online banking expert, we'll be here to help via phone at (319)743-7806 or online during regular business hours to assist with all of your financial needs.

For more than ninety year, First Federal Credit Union has had the pleasure of serving our members. We know we will get through these times together and look forward to continuing our relationship. 

Please be safe. Thank you for your First Federal loyalty.

Sincerely

C. Thomas Chalstrom

President & CEO