Coronavirus

Home Health Alert to Our Members

As concerns with the ongoing COVID-19 pandemic continue, we want each of our members to feel safe when using our offices or meeting with our employees. In accordance with recommended public health guidelines, effective MONDAY, JULY 27th, we will be requiring face coverings/face mask in our lobbies and offices. Face masks and hand sanitizer are available for use as you enter our offices. This will allow us to continue to provide services in our lobbies while protecting our employees and members safe.

Other ongoing efforts continue, including the following actions in each office:

Cleaning, cleaning and more cleaning. We have placed a high priority on keeping all work areas and surfaces clean:

  • Counters and desks are wiped repeatedly and frequently throughout the day
  • Express Teller Machines and coin machines are cleaned after use
  • Exterior ETMs/ATMs are cleaned frequently throughout the day
  • Restroom surfaces are cleaned daily

Practicing healthy social habits:

  • Our employees will refrain from handshakes or other courteous gestures to minimize physical contact

Taking the above steps into consideration, it is helpful to remind our members of the various ways in which our products and services are accessible from the convenience of your home, on your phone or wherever you may be:

• Our drive-up hours in each location operate from 7:30 am – 5:30 pm. Personal Live Express Tellers are available.

  • Online banking supports balance inquiries, balance transfers, and online bill payment capabilities 
  • Mobile deposit allows for making deposits from the convenience of your phone
  • Express Pay allows you to transfer money from/to your First Federal account from/to another financial institution
  • Card Valet and Text Alerts gives you up-to-date transaction information throughout the day 
  • TextCU and ChatCU are ways you can communicate with us from your home or mobile device

Our commitment to our members and well-being is unwavering. We will continue to communicate with our members as we learn of additional information during these difficult circumstances. 

The health and well-being of our members is the highest priority during these difficult times.  There are many ways we can offer help or assistance to our members. 

 

 

Borrower Assistance

If you are concerned about making your next loan payment due to the impact of COVID-19,  complete this simple questionnaire and we will respond to you within 24 hours.  We want to put your mind at ease! 

  • How to reach you?

Additional Assistance

As we continue to evaluate how best to provide services to you during these extraordinary times. we feel there are additional ways we can help our members.

  1. Daily ATM limit increase. All members with a First Federal debit card will have their daily ATM access limit raised to $1,000 (from the current $500). This is for ATM (PIN-based) transactions only; signature-based transactions will retain the $500 daily limit.
  2. Refund of ATM surcharges. To encourage the use of ATMs, all members using a First Federal debit/ATM card that incur a surcharge will be able to have the surcharge refunded. Please bring your ATM receipts and we will refund any surcharges to your account.
  3. All online transfers from savings to checking will be free. The $5 service charge for overdraft protection from savings to checking will be waived.

Each of the above changes will be effective through April 30, 2020 and subject to review as circumstances warrant. 

 

Contact Us

If you need to reach out to an online banking expert, we'll be here to help via phone at (319)743-7806 or online during regular business hours to assist with all of your financial needs.

For more than ninety year, First Federal Credit Union has had the pleasure of serving our members. We know we will get through these times together and look forward to continuing our relationship. 

Please be safe. Thank you for your First Federal loyalty.

Sincerely

C. Thomas Chalstrom

President & CEO