CEO Message

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As our lives have been jarred by the impact of the spread of the coronavirus, it is important for our members to know about our plans to support their financial lives during this time of uncertainty. Long before the discovery of this dangerous disease, we have had contingency plans in place that have prepared our immediate response to the impact of school closures, business interruptions, and loss of income. We routinely develop emergency situations and plan appropriate responses. These ‘tabletop’ scenarios have included fire, tornados, and yes, even pandemic, which we discussed and planned for as recently as December, 2019. The bottom line to all of our planning is how to anticipate our members’ needs and how we will meet those needs in difficult circumstances. We are committed to making sure you have access to your accounts; we also promise to use the tools we have available to help borrowers that need assistance. Most importantly, we will listen to our members in order to learn, understand and react to what you need. Throughout our 94 years, we have assisted our members to endure wars, depressions and recessions, floods, and fire. Our pledge to you is that we are – and always will be – prepared to support our members during the troubling uncertainty of this pandemic. As always, stop in and say hi, introduce yourself or even comment on what you want First Federal to do for you!

Tom Chalstrom

President & CEO