CEO Message

Home About Us CEO Message

          I will confess that I need a lot of help when it comes to household projects. Whether I walk into my local hardware store or big box home improvement store, I instantly am out of my element and am usually immediately greeted by several employees with a ‘may I help you?’. I simply look like someone that needs help! Once I went in with my handyman that has the ‘look’ of someone who knows what they’re doing. On that occasion, all he got was a respectful nod from the employees – they could tell he knew what he needed! With our members, we recognize that we are in a position to help those that feel out of their comfort zone. Whether it is helping shape a budget through bill consolidation, establishing a savings plan, or even coaching to help buy a home, our Personal Bankers and Lenders help our members every day shape their financial lives. We’re even improving how we can communicate and help our members with our new VideoCU, ChatCU and our popular TextCU. We can communicate in any way you need us to – instantly and conveniently on your computer or mobile device. We can provide instant information and answers to help you. I encourage you to give any of them a try – you will see that each will soon become part of your First Federal toolbox.
          Our annual online survey was recently completed and we have reviewed the results. The survey provided valuable feedback to our directors, management and employees. Most importantly, the survey is an opportunity for each employee of First Federal to understand our members and their perception of how they receive services. There are areas for improvement and we will be working diligently to address our weakest areas. It is part of our ongoing pursuit of excellence to recognize how we can be better. We appreciate your participation in the survey.

          As always, stop in and say hi, introduce yourself or even comment on what you want First Federal to do for you!

Tom Chalstrom

President & CEO