First Federal Credit Union

CEO Message

CEO Tom Chalstrom          Picture This... I have a saying: “you can’t have too many pictures”. I love the ease with which you immediately get to see the picture just taken; certainly not like the “old” days when you had to drop off the roll of film and maybe, maybe have the pictures ready in a day or two. I appreciate that I can store pictures on my phone or laptop and have access to years’ worth of memories in a matter of a few clicks. Similarly, our credit union services have evolved over time and you forget how laborious banking used to be. Back in the day, you would stand in line while patiently waiting to deposit your check; the lines on payday often stretched to the door! Transactions were printed on passbooks and you had to take the time to balance your checkbook to make sure you didn’t overlook recording a check. When duplicate (carbon copy) checks were introduced, we thought it was a game changer for our members! Fortunately, the speed of new products, new services, new banking has made all of our lives just a little easier. The convenience of banking:instant access to account information, along with ease of access to services, has required us all to learn new skills like navigating websites or mobile deposit features. That’s where First Federal comes in. We will help you – whether it's learning how to change a password, transfer a deposit on your phone, or talk to a Contact Center member through video – we can help you become more comfortable with the technology and more informed about how we use our products. This will lead to member satisfaction and loyalty – something we strive to achieve with every member. And that is a picture worth a thousand words.

          As always, stop in and say hi, introduce yourself or even comment on what you want First Federal to do for you!

Tom Chalstrom

President & CEO

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